Founder Support Specialist
Remote in US or EU unless noted
Support
Remote (US/EU)
Full-time
$85k-110k
Posted Aug 28, 2026
About
You’d be the first reply founders get when something is stuck. Most questions are about a task, an approval or a bill, and you’d resolve them or route them fast.
What you’d do
Answer founder questions in chat and email within our response targets.
Replay failed runs to understand what happened and explain it clearly.
Escalate patterns to product and engineering with the evidence attached.
What we’re looking for
Experience in customer support for a software product.
Calm, clear writing and the patience to explain the same thing well many times.
Curiosity about how small businesses actually run.
NICE TO HAVE
You've supported a product where money or legal paperwork was involved, or you've run support for small businesses.
Your first 90 days
Weeks 1-2
Answer the queue alongside the team and learn to read a replay log.
Weeks 3-6
Own first replies on weekdays and write the five most-needed help articles.
Weeks 7-12
Run the weekly support review and send product the patterns you see.
COMPENSATION
$85k-110k
Plus 0.05-0.1% equity, four-year vest. Band is fixed by level, not negotiation.
Details
Vaxnori AI
Company
Full-time
Employment Type
Customer Support
Job Functions
